REFUND POLICY
Refund and Cancellation Policy
Effective Date: 07.07.2025
Company Name: Vinata Cosmetics
Website: www.vinatacosmetics.com
Email: support@vinatacosmetics.com
Phone: +36 70 586 6799
Right of Withdrawal:
As a consumer (natural person), you have the right to withdraw from your purchase within 14 days
without giving any reason.
?? Please note: The right of withdrawal can only be exercised for products that are unopened,
unused, and in their original condition. For hygiene and safety reasons, we cannot accept returns of
opened cosmetic products.
Deadline and Conditions:
The 14-day withdrawal period begins:
- On the day you or a third party (other than the carrier) takes possession of the product; or
- In the case of multiple items in one order, when the last product is delivered.
You may also exercise your right of withdrawal between the date of placing the order and the date of
delivery.
How to Withdraw:
To exercise your right of withdrawal, send us a clear written statement or use the sample form
below. You can contact us:
- By email: support@vinatacosmetics.com
- Or by post to the return address listed below
You must send your withdrawal notice within 14 days of receiving the product. The return will be
considered timely if the product is handed to the postal carrier before the 14-day deadline.
The cost of return shipping is the responsibility of the consumer.
Return Address:
The products must be returned to the following address:
Postal Address:
Boxy Fulfillment Center
2225 Üll?, Hrsz 3621/1
Email: support@vinatacosmetics.com
Phone Number: +36 70 586 6799
Please include your name, order number, and reason for return inside the package if possible.
Refund Process:
If your return is valid under the withdrawal terms, Vinata Cosmetics will:
- Refund the full purchase price of the returned product(s)
- Use the same payment method used for the original purchase
- Process the refund within 14 business days of receiving and inspecting the returned goods
We reserve the right to withhold the refund until the goods are received or proof of shipment is
provided.
Sample Withdrawal Form:
To: Vinata Cosmetics, support@vinatacosmetics.com, +36 70 586 6799
I hereby give notice that I withdraw from my contract of sale for the following goods:
Order Date / Received Date:
Name of Consumer(s):
Address of Consumer(s):
Signature of Consumer(s): (only if sending in paper form)
Date: